Terms of service

Welcome to 10moons. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service ("Terms"). These Terms govern your use of our website and services, including any purchases made. If you do not agree with these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using the 10moons website or services, you acknowledge that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy and Return and Refund Policy. These Terms may be updated periodically, and any changes will be posted on our website.

2. Use of Our Services

Eligibility: You must be at least 18 years old to use our services or make purchases. By using our website, you represent that you are of legal age to form a binding contract or have the consent of a parent or guardian.
License: We grant you a limited, non-transferable, and non-exclusive license to use our website and services in accordance with these Terms. You may not reproduce, duplicate, copy, sell, or otherwise exploit any part of our services without our express written permission.
Account: To access certain features or make purchases, you may need to create an account. You agree to provide accurate and up-to-date information during registration and to keep your account information secure. You are responsible for maintaining the confidentiality of your account and password.

3. Product Information and Availability

Accuracy of Information: We strive to ensure that all information, including product descriptions, pricing, and availability, is accurate. However, we do not guarantee that all product details are error-free, and we reserve the right to correct any inaccuracies.
Availability: All products are subject to availability, and we cannot guarantee stock levels. In the event a product becomes unavailable after an order is placed, we will notify you and provide options, including a full refund.

4. Orders and Payment

Order Acceptance: Once you place an order, we will confirm receipt of your order by email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order at our discretion, including orders that are fraudulent or in violation of our Terms.
Payment: All payments for products and services must be made using one of our accepted payment methods. By providing payment information, you authorize us to charge your selected payment method for the total amount of the order, including applicable taxes and shipping fees.

5. Shipping and Delivery

Shipping: We will ship your products to the address provided during checkout. Shipping times may vary depending on location and product availability.
Risk of Loss: Once the product has been delivered to the carrier, the risk of loss or damage is transferred to you. We are not responsible for any items that are lost or damaged during transit.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on returns, exchanges, and refund eligibility.
Non-Refundable Items: Some items, such as customized or OEM/ODM products, may not be eligible for return unless defective or damaged.

7. Intellectual Property

All content, trademarks, logos, and intellectual property on the 10moons website, including designs, text, images, and software, are owned by or licensed to 10moons. You may not use, copy, reproduce, or distribute any of our intellectual property without our express written consent.

8. Limitation of Liability

Disclaimer of Warranties: Our products and services are provided "as is" and "as available," without any warranties of any kind, either express or implied. We do not guarantee that our website will be error-free or that your use of our services will be uninterrupted.
Limitation of Liability: In no event shall 10moons be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our products or services. This includes, but is not limited to, loss of profits, data, or business interruptions.

9. Indemnification

You agree to indemnify and hold harmless 10moons, its affiliates, employees, agents, and licensors from any claims, damages, losses, or liabilities, including legal fees, arising from your use of our services, violation of these Terms, or infringement of any intellectual property or rights of third parties.

10. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by and construed in accordance with the laws of the People's Republic of China.
Dispute Resolution: Any disputes that cannot be resolved amicably shall be resolved through binding arbitration in accordance with the laws of China. Any arbitration shall take place in [City], China.

11. Termination

We reserve the right to suspend or terminate your access to our website and services, without notice, for any breach of these Terms or for any reason that we deem appropriate, including violations of our acceptable use policy.

12. Privacy

By using our services, you agree to the collection and use of your personal information as outlined in our Privacy Policy. We are committed to safeguarding your privacy and ensuring a secure online experience.

13. Miscellaneous

Severability: If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full effect.
Entire Agreement: These Terms, along with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and 10moons with respect to your use of our website and services.
Assignment: We may assign our rights and obligations under these Terms without notice to you.

By using 10moons' website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.