Terms of service
Last Updated: 30 June 2026
Welcome to 10moonsuk. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
These Terms do not affect your statutory rights under UK consumer law.
1. About Us
10moonsuk operates this website and sells graphic tablets and related accessories to customers in the United Kingdom.
If you have any questions, please contact us at:
Email: support@10moons.uk
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years old, or
- You have permission from a parent or legal guardian to use the website and purchase products.
You agree to provide accurate and complete information when placing an order or creating an account.
3. Your Account
If you create an account with us, you are responsible for:
- Keeping your login details secure.
- Maintaining accurate account information.
- All activity carried out using your account.
Please notify us immediately if you believe your account has been used without your permission.
4. Products
We make every effort to ensure that product descriptions, specifications, images and prices are accurate.
However:
- Product images are for illustration purposes only.
- Colours may vary depending on your screen or device.
- Minor differences between product images and the actual product may occur.
We reserve the right to correct any errors in product descriptions or pricing.
5. Prices
All prices displayed on our website are shown in Pounds Sterling (£).
Prices include VAT where applicable.
Delivery charges are shown separately during checkout before payment.
We reserve the right to change prices at any time before an order is placed.
6. Orders
After placing an order, you will receive an email acknowledging receipt.
This email does not mean your order has been accepted.
A legally binding contract is formed only when we dispatch your order and send you a dispatch confirmation email.
We reserve the right to refuse or cancel an order where:
- A pricing error has occurred.
- The product is unavailable.
- Fraud is suspected.
- Payment cannot be authorised.
- We reasonably believe the order breaches these Terms.
If we cancel your order after payment has been taken, you will receive a full refund.
7. Payment
Payments are processed securely through Stripe and other payment methods offered during checkout.
We do not store your full payment card details.
By placing an order, you confirm that you are authorised to use the payment method provided.
8. Delivery
Delivery estimates are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
- Courier services
- Customs procedures
- Severe weather
- Industrial action
- Events outside our reasonable control
Under UK consumer law, responsibility for the goods remains with us until they have been delivered to you or a person identified by you to receive them.
9. Returns and Refunds
Your rights to cancel an order, return products and receive refunds are explained in our Returns & Refunds Policy.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
10. Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Product descriptions
- Graphics
- Website design
is owned by or licensed to 10moonsuk and is protected by copyright, trademark and other intellectual property laws.
You may not copy, reproduce, distribute or commercially exploit any content without our prior written permission.
11. Acceptable Use
You agree not to:
Use our website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses or malicious software.
- Interfere with the operation or security of the website.
- Copy or misuse website content.
We may suspend or terminate access to users who breach these Terms.
12. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Your statutory rights under UK consumer law.
To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of our website or products.
13. Website Availability
We aim to keep our website available at all times but cannot guarantee uninterrupted access.
We may suspend or withdraw the website temporarily for maintenance, updates or operational reasons.
14. Privacy
Your personal information is processed in accordance with our Privacy Policy.
By using our website, you agree to the collection and processing of your personal information as described in that policy.
15. Changes to These Terms
We may update these Terms from time to time.
Any changes will take effect once published on this page.
Please check this page periodically for updates.
16. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you may also bring legal proceedings in your local courts.
17. Contact Us
If you have any questions regarding these Terms, please contact us via:
Email: support@10moons.uk