Shipping policy

Last Updated: 30 June 2026

This Delivery Policy explains how we process, ship and deliver orders placed on the 10moonsuk website.

By placing an order with us, you agree to the terms outlined below.

1. Processing Time

All orders are processed within 1–3 working days after payment has been received.

Orders are not processed or shipped on weekends or public holidays.

If we experience high order volumes or delays, processing times may be extended. We will notify you where this occurs.

2. Delivery Times

Estimated delivery times depend on your location and selected shipping method:

· United Kingdom Standard Delivery: 3–7 working days

· United Kingdom Express Delivery (if available): 1–3 working days

· International Delivery: We currently do not offer international shipping

Please note that these are estimated timeframes and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

4. Order Tracking

Where available, you will receive a tracking number by email once your order has been dispatched.

You can use this tracking information to monitor the progress of your delivery.

5. Delivery Responsibility

We work with trusted courier services to deliver your orders safely.

Delivery is considered complete once the goods are delivered to the address provided at checkout.

If a parcel is marked as delivered by the courier, but you have not received it, you must contact us within a reasonable time so we can assist with an investigation.

6. Delays

We are not responsible for delays caused by circumstances outside our control, including:

Courier delays
Weather conditions
Strikes or industrial action
Customs processing (for international orders)
High demand periods

We will always do our best to keep you informed of any delays affecting your order.

7. Incorrect Address

It is your responsibility to ensure that the delivery address provided at checkout is correct.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately. We will try to update your order before dispatch, but this cannot be guaranteed.

8. Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@10moons.uk

We will work with the courier to investigate the issue.

9. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.

10. Contact Us

If you have any questions about delivery, please contact us via email:

Email: support@10moons.uk