Privacy policy

Last Updated: 30 June 2026

Welcome to 10moonsuk. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, purchase products, or contact us.

1. Who We Are

10moonsuk is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details below.

Email: support@10moons.uk

2. Information We Collect

We may collect the following information when you use our website.

Personal Information

When you place an order, create an account or contact us, we may collect:

Full name
Billing and delivery address
Email address
Telephone number
Order history
Any information you provide when contacting customer support

Payment Information

Payments are securely processed by our payment provider, Stripe. We do not store your full debit or credit card details on our systems.

Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website usage data
Pages viewed
Time spent on our website
Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Process payments and refunds
Send order confirmations, dispatch notifications and customer service communications
Provide customer support
Improve our products, website and services
Detect, investigate and prevent fraud
Maintain website security
Comply with our legal and regulatory obligations
Send marketing communications where you have given your consent or where otherwise permitted by law

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following legal bases:

Performance of a contract (to process and fulfil your orders)
Compliance with legal obligations
Our legitimate interests (including improving our website, preventing fraud and maintaining website security)
Your consent (for marketing communications and certain cookies)

5. Sharing Your Information

We do not sell your personal information.

We may share your information where necessary with trusted third parties, including:

Shopify, which hosts our online store and helps us process your orders.
Stripe, which securely processes online payments.
Delivery and courier companies responsible for delivering your purchases.
Website hosting, IT support and technical service providers.
Professional advisers such as accountants, auditors or legal advisers.
Government authorities or regulators where required by law.

All third-party providers are required to process your information securely and only for the purposes for which it has been provided.

6. International Transfers

Some of our service providers, including Shopify and Stripe, may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including approved contractual clauses or transfers to countries recognised as providing an adequate level of data protection under UK data protection law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

These measures include:

Secure SSL encryption across our website
Secure payment processing
Access controls for authorised personnel only
Regular monitoring and maintenance of our systems

Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

Process and fulfil your orders
Provide customer support
Meet our legal, tax and accounting obligations
Resolve disputes
Enforce our legal rights

When personal information is no longer required, it will be securely deleted or anonymised.

9. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions correctly
Remember your preferences
Maintain your shopping cart and account session
Improve website performance
Analyse website traffic and visitor behaviour
Support marketing and advertising where applicable
Our website is hosted by Shopify, which places essential cookies required for the operation of the online store.

You can manage or withdraw your cookie preferences through our cookie banner or your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

10. Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain processing activities
Request transfer of your data where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal requirements.

The latest version will always be published on this page together with the revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

10moonsuk

Email: support@10moons.uk